Politique de remboursement

We accept returns and exchanges for all unused items within 15 days of receiving your product. If there is a manufacturing defect or an error in processing, we will work with you in a timely manner to fix the problem.


Sinairsoft Shop values its international customers and strives to provide them with the best possible shopping experience. Please note, however, that international customers are responsible for their own return shipping costs unless otherwise specified. We want to make sure you are completely satisfied with your purchase, so if you have any concerns or questions about your order, please feel free to contact our support team at yg13570994036@gmail.com.


Items cannot be returned if they appear worn, have makeup or deodorant stains, smell of cigarette smoke or fragrances, have animal hair, are damaged, have tags removed, are received beyond 15 days from the delivery date, or are Final Sale items.

If you receive an incorrect item or if the merchandise was damaged or defective, please contact us at yg13570994036@gmail.com for assistance.

All sales are final on marked-down merchandise. Sale items, promotional items, clearance items, and international orders are not eligible for return or exchange.

Give us a call at +86 13570994036 or send us an email at yg13570994036@gmail.com with your order number, and we will be happy to help.

Return Information:

  • Name: Gao Yong

  • Phone: +86 13570994036

  • Email: yg13570994036@gmail.com

  • Address: 503, Jinyi Commercial Building, Dashi Street, Panyu District, Guangzhou City, Guangdong Province, China

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-Day Cooling-Off Period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.


Refunds: Refunds for accepted returns will be processed within approximately 5 business days of receipt. Please note that due to payment processor rules, it may take up to 10 business days after processing for the refund to appear on your payment account.

If more than 15 business days have passed since our refund was approved, please contact us at yg13570994036@gmail.com.